So, I was recently trying to enter cool ranch, And for some reason, Whenever I entered my ship, My character was invisible and I was forced to exit and re-enter, I teleported to skull island, went to the docks and when I tried to go to the docks, My character was still there but the area wouldnt load, So I exit and I entered again and now its not letting me using that character anymore.
When you contact them, please provide as much detail as possible, such as the following:
1. Confirm username (which account are you playing) 2. What area were you trying to access when this issue occurred? 3. What time (approximately) was it? 4. Please attach game logs for further review 5. Are you still having this trouble? If not, what occurred?
The game log is called the Captain.log file, and you should send that over to support the next time this happens. It's quite easy to send one. Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated).