I can't see upper case letters D:, it may sound non-important but it completely ruins faces /= For example XD will look like xd Can anyone help?
It sounds like you have limited chat. If you are over 18 and have a credit card on your account (Their way of proving that) you can go into your "My Account and then your "Parental Controls" and you can select 'Open Chat' so you can have better options. Note these new options will only be readable by other players that have open chat too. If what you type shows up in yellow letters before you hit the enter button, only open chat players will see them.
I can see upper and lower case letters in the game without problem. It sounds like either something needs to be changed in the options for the game or your computer is taking the capitol letters and changing them to lower case. If it is your computer (and I suspect it is), check your keyboard settings from the Control Panel. If you still can't find the problem, contact support using the Help Menu above (the Orange Question Mark) or contact support at email@example.com.
Thanks for the help but it's not my keyboard because on other MMO games I can see caps also I have chat just not open chat
That is one of the limitations of limited chat. It stems from some skullduggery talkers that were using capitol letters to get around the cursing filters. Hopefully having some maturity developing with the age limit to access open chat would stop such things. If not then our mighty reporting crews out there will make sure any talking that is not appropriate will be brought to the attention of the plank walking department.
Maybe some smile faces could be added to the menu chat list. Seems like that would be handy. There are already ones like Laugh in there, which shows up as HA HA. The ones here on the message boards seem like they would be nice to be able to use during a fight. Enemy is about to do huge damage...