Hello my swashbuckler Jeremy Everhart is stuck in the vortex same as El Kaboing's Ship. I was told I would have better luck posting on the forums then e-mailing support but I did both. Hope it can be fixed!
Have you tried the teleport home or teleport to Skull Island buttons? If those did not work, then sending an email to email@example.com was the right thing to do. They will be able to assist you further.