Hmm! Sounds very concerning. We weren't able to reproduce this bug. If you are able to reproduce it, could you send us a log from your file directly after reproducing the bug? We'd need the following information:
1. Confirm username (which account are you playing) 2. What area were you trying to access? 3. What time (approximately) was it? 4. In order to best determine next course of action, we would need to see your Captain.log file next time this happens. It's quite easy to send one. Start by creating an email to email@example.com and share with them the link to this message board thread. Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!
If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Catpain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.