In Puerto Mico today, I ran down a set of steps to the main level and found myself spinning uncontrolably. I cound not control my character or open options or anything else for that matter. I finally closed the window, I don't play full screen, and tryed to log back in. Then I kept getting an incorrect password message. I switched computers and then logged in just fine, but it was very odd.
You'll want to contact firstname.lastname@example.org if this problem persists. When you contact them, please provide as much detail as possible:
1. Confirm username (which account are you playing) 2. What area were you trying to access when this happened? 3. What time (approximately) was it? 4. Please attach game logs for further review (see below for more instructions). 5. Are you still having this trouble? If not, what occurred?
Instructions for sending game logs: Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!
If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.