When I log into my account on my laptop, while in the character selection screen, I cannot see the menu buttons but i hear the sound when i hover my mouse over them, I can click the quit button and all the others, but when i press the play button I can go into the game, but wont see my menu icons, friends icon, or any other icons, as well as any other players and all the npc's are appearing as wooden clockworks, which i remember indicates loading from wizard101, any ideas of what is going on? Thanks.
You'll want to contact firstname.lastname@example.org if this problem persists. When you contact them, please provide as much detail as possible:
1. Confirm username (which account are you playing) 2. What area were you trying to access when this happened? 3. What time (approximately) was it? 4. Please attach game logs for further review (see below for more instructions). 5. Are you still having this trouble? If not, what occurred?
Instructions for sending game logs: Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!
If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.