You'll want to contact firstname.lastname@example.org if this problem persists. When you contact them, please provide as much detail as possible:
1. Confirm username (which account are you playing) 2. What area were you trying to access when this happened? 3. What time (approximately) was it? 4. Please attach game logs for further review (see below for more instructions). 5. Are you still having this trouble? If not, what occurred?
Instructions for sending game logs: Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!
If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.
on one of my computers when i try to login it loads the bar like normal but when it gets to the end it takes me back to the login screen
I had this issue on a certain computer awhile back. The quick "fix" was to reinstall Pirate101 (you do not need to delete your current files). The problem would come back after closing the client, but at least would allow me to play for that session at least. Eventually, the problem went away after a KI patch.
It is something to try while customer support is working your ticket. You can redownload Pirate101 at the following link: