You'll want to contact firstname.lastname@example.org if this problem persists. When you contact them, please provide as much detail as possible:
1. Confirm username (which account are you playing) 2. What area were you trying to access when this happened? 3. What time (approximately) was it? 4. Please attach game logs for further review (see below for more instructions). 5. Are you still having this trouble? If not, what occurred?
Instructions for sending game logs: Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!
If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.
wouldn't this mean that Subodai's promotion is bugged to?
I think it sort of is. The difference with Subodai is that it eventually lets you in to the cave. I don't know why. I experienced the same thing on my Swashbuckler: Couldn't get in right away. Then after leveling Swash up, doing a few main quests, a level or a couple levels later, it let me in to the Cave of Thorns to continue promoting Subodai.
Not so with my Buccaneer and Kobe. No amount of leveling/questing will get me in there.
This is also FYI for One-Eyed Jack or anybody else on staff relevant who might see this: I forgot to tell you that for this "Steel the One" promotion quest I have no traditional quest arrow that points anywhere. Instead I have the gold navigation compass symbol with a question mark in the middle. That seems relevant.