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Jonah Town Docks: glitch or bug?

Feb 06, 2011
hi, i dont know if this is a small glitch or bug: so what happened was i got off my boat to jonah town docks and as i was walking up the the stairs to the gate that says jonah town i fell under the floor and and on to the whales back and i couldnt move! I teleported to the life fountian in jonah town to try again but it happend once more! So if anyone can help i'd like that.

Brave Elijah Armstrong

You'll want to contact if this problem persists. When you contact them, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this happened?
3. What time (approximately) was it?
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped file.

*One-Eyed Jack, Your Pirate101 Community Manager*
Apr 28, 2012
When something like this has happened to me, I do report it and (the only thing I've found that works) is quitting the game and restarting it. I haven't tried changing pirates and then going back to the original pirate.