Helpful hints for reporting bugs here

AuthorMessage
Administrator
Hello, pirates!

We truly appreciate everyone pitching in with bug reports on this forum. As a note, this forum should not replace the standard location to report bugs through the support section on the website and should not replace the bug reporter found on the Test Realm when the Test Realm is online.

1- Click here
2- Click the link labeled "Report a Bug."
3- Click on the tab labeled "Contact Us."
4- Fill out the form and submit!

If reporting bugs on these forums, please consider giving us as much information so that we may more easily track down them down and correct them. Using the following template when leaving a bug report will greatly assist us.

  • Level of your character:
  • Location where the bug occurred:
  • Quest Name (if applicable):
  • Companion Name and Tier of Promotion (if applicable):
  • Description of the bug:
  • How often does this bug seem to happen? (Once/Sometimes/Often/Every time)
  • Were you playing Solo? (Y/N)
  • If you were in a group or playing with others, how many?
  • Were you the only one to experience this issue?
  • Can you reproduce this bug?

If you are stuck in game or unable to progress, please contact support@pirate101.com immediately for assistance. When you contact them, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this happened?
3. What time (approximately) was it?
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.

Note that a response from Customer Support will typically take between 24-48 hours.

Thanks for your assistance!

*One-Eyed Jack, Your Pirate101 Community Manager*