Game not loading!?

AuthorMessage
Ensign
Nov 14, 2012
10
I have a problem. I am trying to enter Pirate101 and create a new pirate. It goes well up until after I finish character creation. I got an error message saying: HOLD FAST! That area isn't quite ready for you to adventure in yet. Please wait and try again. After the error message appears, the game doesn't load AT ALL. I have to go on another computer now.

Administrator
The Wandering Krak... on Jul 15, 2014 wrote:
I have a problem. I am trying to enter Pirate101 and create a new pirate. It goes well up until after I finish character creation. I got an error message saying: HOLD FAST! That area isn't quite ready for you to adventure in yet. Please wait and try again. After the error message appears, the game doesn't load AT ALL. I have to go on another computer now.
You'll want to contact support@pirate101.com if this problem persists. When you contact them, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this happened?
3. What time (approximately) was it?
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.

*One-Eyed Jack, Your Pirate101 Community Manager*
Ensign
Nov 14, 2012
10
One-Eyed Jack on Jul 17, 2014 wrote:
You'll want to contact support@pirate101.com if this problem persists. When you contact them, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this happened?
3. What time (approximately) was it?
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.
Thanks! I'll try to get it in ASAP.