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card redemption pets failed?

AuthorMessage
Ensign
Aug 21, 2010
38
Hi, I purchased 2 $10 cards from dollar general today (the ones split between w101 and p101) and when my level 65 swashbuckler went to accept the gift, I got an error message. It keeps telling me that the item failed to redeem. Can anyone from KI tell me what's going on with them please? thank you

Captain
Jul 16, 2014
583
Ahoy!

I'm sorry you seem to have encountered this item redemption bug. As a work around, other players have mentioned logging out and back in or switching characters to see if that helps. If you still can't redeem the gift, please send an email to support@pirate101.com as we work toward a solution for everyone.

*Bonnie Anne, Your Pirate101 Community Manager*
Ensign
Aug 21, 2010
38