Forum discussions are now taking place on Discord. For all account questions and concerns, please continue to contact Customer Support directly.

Keep updated on Pirate101 on Twitter @Pirate101, Facebook, Discord, and @KI_Alerts!

Cant login to my muskteer?

May 02, 2010
I don't know why but apparently i cant go into the game as my musketeer the last location was in mooshu trying to go inside a tavern stop. But made my pirate frozen for a few minutes then i quitted the game and tried to pick him but it said "Your Pirate Cannot Log In to the game"? somebody please help I: its starting to get annoying.

Stubborn-Blaine Ward Level 36
Dead-Eye Blaine ward Level 50

We're continuing our investigation on this issue, but to access your character again, you'll want to contact support. When you contact them, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this happened?
3. What time (approximately) was it?
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped file.

*One-Eyed Jack, Your Pirate101 Community Manager*