Hi! Support should be in contact with you soon. For others that may be having an issue with Brother Owl not appearing, please contact support@pirate101.com. When you contact them, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this happened?
3. What time (approximately) was it?
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.

awesomeness756 on Apr 20, 2013 wrote:

I've sent you several emails about this for over a month I've been stuck on this quest and I don't know what to do about it.
I will possibly uninstall the game if you don't do something about this.

Hello, I forwarded your message on to our Customer Support, and they have walked you through that part of the quest so your character may continue on with your journey. Also, please go to your account and check your email address. There appears to be a typo with your email that is causing your emails to bounce, which may be why you haven't heard from us.

Best of luck!