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Cool ranch destroyed my account

AuthorMessage
Ensign
Dec 08, 2009
4
Ever since i entered cool ranch i cannot get go back online as whenever i try and get in it says:

Your character is unable to enter the game
please quit and try again

And i have done that loads of times please could someone reply quickly

thank you
Administrator
You'll want to contact support@pirate101.com if this problem persists. When you contact them, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this happened?
3. What time (approximately) was it?
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Catpain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.
*One-Eyed Jack, Your Pirate101 Community Manager*
Ensign
Nov 09, 2012
1
spooky083 on Dec 26, 2012 wrote:
Ever since i entered cool ranch i cannot get go back online as whenever i try and get in it says:

Your character is unable to enter the game
please quit and try again

And i have done that loads of times please could someone reply quickly

thank you
that hapens to me too whenever i try to play on a computer other than my own i have to wiat a couple min.
and especielly in cool ranch
wicked-lvl 26
Ensign
Dec 08, 2009
4
One-Eyed Jack on Dec 27, 2012 wrote:
You'll want to contact support@pirate101.com if this problem persists. When you contact them, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when this happened?
3. What time (approximately) was it?
4. Please attach game logs for further review (see below for more instructions).
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Catpain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.
No one rreplied after 2 days
Ensign
Dec 08, 2009
4
finally worked when they reset my account

thanks kingslsle
Ensign
Dec 08, 2009
4
Same thing happened again today!

this time i am in Mooshu could you please reset my account again

thank you
Ensign
Oct 08, 2012
1
This is what I'm going through right now.