Customer Support Webpage Offline 11/13/2012

Our Customer Support site is experiencing difficulties at the moment. If you have a matter that involves Customer Support, please contact them directly through email at

As per normal when contacting support, please provide as much detail as possible:

1. Confirm username (which account are you playing)
2. What area were you trying to access when the error occurred?
3. What time (approximately) was it when this issue happened?
4. Please attach game logs for further review
5. Are you still having this trouble? If not, what occurred?

Instructions for sending game logs:
Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!

If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Catpain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped file.

*One-Eyed Jack, Your Pirate101 Community Manager*