Question, have you been pressing Enter twice before trying to chat? Why I ask is that if you've completely closed your chat window, you will have to press Enter once to bring it up and then Enter again to begin chatting. After ruling that out, any additional information you could give us about this issue would be helpful.
In addition, you'll want to contact firstname.lastname@example.org if this problem persists. When you contact them, please provide as much detail as possible:
1. Confirm username (which account are you playing) 2. What area were you trying to access when this happened? 3. What time (approximately) was it? 4. Please attach game logs for further review (see below for more instructions). 5. Are you still having this trouble? If not, what occurred?
Instructions for sending game logs: Use your email service to add an attachment. Drill down to the Pirate101 Folder then to the Bin Folder and the Log Folder then select "Captain_XXX.Log" (the highest numbered one or the most recently dated). Then just hit send!
If this is too large for your email server to attach or send, then open the game folder, go to the the bin folder again and locate the Captain.log. Right click on the log file and select Save as Zip (or similar wording - will vary depending on your specific operating system). Then, go back to your email and attach the newly zipped Captain.log.zip file.
this happened on me too, i gotta like literrly text chat and menu chat and my open chat wont work, i gotta like punch my keyboard and mess around with it, and touch buttons and ect. then it starts working, but when it doesnt it just brings up my pirate map, srsly?