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My Black Storm Shaman didnt promote at lvl 32

AuthorMessage
Ensign
Feb 11, 2013
6
I have him at lvl 35 now why didn't he promote I thought he did at 32
Ensign
Feb 12, 2009
10
Neither did mine so I contacted support about it.
Ensign
Feb 11, 2013
6
this stinks and im stuck I cant beat general tso cant reach that chicken-_-